HIPAA and Health Information Privacy Policy

Effective Date: 12/05/2023

SuBon Home Care respects the privacy of its clients, prospective clients, families, employees, caregivers, and website visitors. We take reasonable steps to protect personal, health, financial, and service-related information entrusted to us.

This policy explains how SuBon Home Care may collect, use, protect, and disclose health-related information. When the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) applies to information handled by SuBon Home Care, we will manage that information in accordance with applicable HIPAA requirements.

Information We May Collect

Depending on your relationship with SuBon Home Care, we may collect:

• Your name, address, telephone number, and email address
• Emergency-contact and authorized-representative information
• Information about requested home care services
• Care schedules, service notes, and caregiver observations
• Health conditions, mobility needs, allergies, medications, and safety concerns voluntarily provided to us
• Billing, payment, and insurance-related information
• Communications submitted through our website, email, telephone, or other channels

We collect information reasonably needed to respond to inquiries, assess service needs, coordinate care, provide requested services, manage billing, operate our business, and comply with applicable law.

How We May Use Health Information

When permitted by law, SuBon Home Care may use health-related information to:

• Evaluate whether we can meet a prospective client’s care needs
• Develop, review, and update a personalized care plan
• Schedule and coordinate non-medical home care services
• Communicate with clients and their authorized representatives
• Coordinate services with healthcare professionals or other providers when authorized or legally permitted
• Process payments and manage client accounts
• Monitor service quality and train authorized personnel
• Protect the health and safety of clients, caregivers, and others
• Fulfill contractual, administrative, and legal responsibilities

When HIPAA applies, uses and disclosures will be limited to those permitted or required by HIPAA or authorized in writing by the individual.

When Information May Be Disclosed

SuBon Home Care may disclose information:

• To employees and caregivers who need it to perform their assigned duties
• To individuals whom the client has authorized to receive information
• To service providers that assist with scheduling, billing, technology, recordkeeping, or business operations and are required to protect the information
• To healthcare professionals or emergency responders when permitted by law
• To government agencies, law enforcement, courts, or other parties when disclosure is required or authorized by law
• To prevent or reduce a serious and imminent threat to health or safety
• For public-health, abuse-prevention, oversight, or other legally authorized purposes

SuBon Home Care will not sell protected health information. When HIPAA applies, we will obtain written authorization before using or disclosing protected health information for a purpose requiring authorization.

Website Forms and Email

Information submitted through this website may not be appropriate for urgent, confidential, or highly sensitive communications.

Please do not use website forms or ordinary email to send Social Security numbers, complete payment-card details, bank account information, medical records, or other highly sensitive information unless SuBon Home Care has provided a secure way to do so.

Email and internet communications can involve security risks. If you believe someone is in immediate danger or is experiencing a medical emergency, call 911. Do not use this website to request emergency assistance.

Safeguarding Information

SuBon Home Care uses reasonable administrative, physical, and technical safeguards designed to protect information against unauthorized access, loss, alteration, misuse, or disclosure. These safeguards may include:

• Limiting access to personnel who need information to perform their duties
• Training personnel about privacy and confidentiality
• Using access controls and secure recordkeeping practices
• Requiring appropriate confidentiality or data-protection agreements
• Reviewing suspected privacy or security incidents
• Securely retaining and disposing of records as appropriate

No website, email system, or electronic-storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the law that applies and SuBon Home Care’s role regarding your information, you may have the right to:

• Request access to or a copy of certain records
• Request correction of information you believe is inaccurate or incomplete
• Request restrictions on certain uses or disclosures
• Request confidential communications through an alternative method or location
• Request a record of certain disclosures
• Revoke a written authorization, except when action has already been taken based on that authorization
• Receive a paper or electronic copy of an applicable privacy notice
• Submit a privacy complaint without retaliation

Some rights may be subject to legal limitations, identity-verification requirements, documentation requirements, or applicable fees.

HIPAA Questions, Requests, and Complaints

Direct all HIPAA-related questions, privacy inquiries, requests for records, correction requests, concerns about the handling of health information, and privacy complaints to:

SuBon Home Care Administration
Email: admin@subonhomecare.com

Please include your name, preferred contact information, and a brief description of your request or concern. Do not include Social Security numbers, payment-card details, bank account information, complete medical records, or other highly sensitive information in an unsecured email.

SuBon Home Care will review privacy inquiries and respond as promptly as reasonably possible. We will not retaliate against anyone for submitting a good-faith privacy question or complaint.

If HIPAA applies to the matter, you may also have the right to submit a complaint to the U.S. Department of Health and Human Services Office for Civil Rights.

Billing Questions

Direct all billing questions, payment concerns, disputed charges, and refund requests to:

billing@subonhomecare.com

Policy Updates

SuBon Home Care may revise this policy to reflect operational, legal, or regulatory changes. The updated policy will be posted on this website with a revised effective date.

Relationship to Other Privacy Notices

This website policy provides general information. It does not replace any formal Notice of Privacy Practices, client service agreement, authorization, or other privacy document that SuBon Home Care may be legally required to provide.

If this policy conflicts with applicable law or a formal Notice of Privacy Practices, the applicable law or formal notice will control.